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    Returns and Refunds

    • Returns

      If you are not satisfied, no matter the reason, with your purchase you will have 14 days (after you receive the product) to return it, for an exchange or refund.

      In terms of refund, customer is in charge of shipping costs.

      Online purchases cannot be exchanged or returned in a physical Elements shop.

      If it is an exchange, customer will not pay the second shipment of goods.

      Customer will have to acceed to personal account in our website within 14 days after receiving the product and following the instructions for the exchange or return.

      Any questions feel free to ask reach us at: sales@elements.com.pt

      The inviolable seal should come together with the jewellery item and this shouldn't have any signs of wearing.

       

       

      Refund

      Refunds are done as soon as the products are received by Elements and accepted by our staff.

      If credit card used for the purchase, refund will be sent directly to the card account in a max of 10 days. It may depend on the company that issued the card.

      Paypal transfere will be refunded to the same PayPal account.

       

      If you want other form of refund please contact us at: sales@elements.com.pt

       

       

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